Responsible Gaming

Our commitment

Monro Casino, operated by Galaktika N.V., treats gambling as entertainment, not a way to make money. We want every player to stay in control of the time and money they spend, and we provide tools and information to help with that.

Age restriction

Only adults may open an account. In most Canadian provinces the legal gambling age is 19; in Alberta, Manitoba and Quebec it is 18. We verify age and identity, and accounts opened by minors are closed.

Warning signs

• You spend more money or time than you planned.
• You chase losses or borrow money to keep playing.
• Gambling affects your work, studies, sleep or relationships.
• You hide your gambling from family or friends.
• You feel restless or irritable when you try to stop.

Tools to stay in control

• Deposit limits for a day, a week or a month.
• A time-out if you want a short break from playing.
• Self-exclusion for a longer period or permanently.

To set a limit, take a break or self-exclude, contact support at [email protected]. While a self-exclusion is active, the account cannot be used and promotional messages stop.

Where to get help

If gambling is causing problems for you or someone close to you, free and confidential help is available. ConnexOntario can be reached at 1-866-531-2600 (connexontario.ca). In British Columbia, call the BC Gambling Support Line at 1-888-795-6111; in Quebec, Jeu : aide et référence is available at 1-800-461-0140. Gamblers Anonymous also runs meetings across Canada.